Leading People in an Anxious World

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Safety is now Americans’ overriding concern. Several years ago, as I sat in a secondary school board meeting, the visiting headmaster of a K-8 school was asked what he considered the highest priority for parents in choosing high schools. I was astounded when he said “safety” rather than, for example, “quality of education.” But that was just a hint of how Americans’ safety fears would blossom in the years to come. We have become the most anxious of nations, fearing terrorists, gun rampage, sexual assault, hurricanes, tornadoes, snowstorms, identity theft, discrimination, and germs, among other things, and not necessarily in … Continue reading →

It’s Time to Split HR

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It’s time to say good-bye to the Department of Human Resources. Well, not the useful tasks it performs. But the department per se must go. I talk with CEOs across the globe who are disappointed in their HR people. They would like to be able to use their chief human resource officers (CHROs) the way they use their CFOs—as sounding boards and trusted partners—and rely on their skills in linking people and numbers to diagnose weaknesses and strengths in the organization, find the right fit between employees and jobs, and advise on the talent implications of the company’s strategy. But … Continue reading →

Training Course Leadership & People Management in Paris – France

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Program Title Effective Leadership & People Management Duration 5 (five) days Location Paris – France Program Description & Objectives This program offers opportunity for senior-level managers to acquire expert insights, explore leadership & people management concepts, and examine actionable strategies for building the kind of leadership and people manager to enable employees to deliver their optimum performance. This Effective Leadership & People Management program also aims to provide participants with the ideas, frameworks, and tools required to create an environment and culture in which individuals feel compelled to innovate and contribute to a transforming work environment. Program Content Day 1 … Continue reading →

Leadership : Visioning

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“Where there is no vision, the people perish” (King Solomon) As a Leader your thinking skills can be considered directional skills because they set the direction for your organization. They provide vision, purpose and objectives. These are your eyes to the future, allowing you to recognize the need for change, when to make it, how to implement it, and how to manage it. You find vision by reaching for any available reason to change, grow, and improve – find something that is not broken and make it better. Just as you perform preventive maintenance on your car, you must perform … Continue reading →

The Top Management and CRM

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Current popular wisdom within the CRM industry places top management support as one of the top ten success criteria. What is meant by support is never really defined but it is logical that the term embraces the notion of reasonable project funding, resources, and positive communication and backing from top management. But is that adequate? To answer this question, one needs to understand that the CRM industry identifies itself through the evolution and capabilities of technology. If the user community obligingly buys into that definition, senior management is likely to approach a CRM initiative as a systems project and charge … Continue reading →